Refund & Cancellation Policy

You may cancel your Meterlane subscription at any time through the billing portal in your dashboard, or by emailing support@meterlane.app.

After cancellation, your subscription remains active and your access continues through the end of your current paid billing period. You will not be charged again after cancellation. No prorated credit is issued for the unused portion of the current period.

If you are in the 7-day free trial period, cancellation is immediate and you will not be charged.

Meterlane subscription fees are generally non-refundable except in the following circumstances:

• Trial cancellation. If you cancel during the 7-day free trial period, no charge is made and no refund is needed.
• Billing error. If you were charged in error (e.g., duplicate charge, incorrect plan), contact us and we will issue a correction.
• Prolonged service outage. If the Meterlane platform experiences an outage materially affecting your use of the service for more than 72 consecutive hours, you may request a prorated credit for the affected period.
• Service delivery failure. If a paid workflow automation or API monetization transaction fails due to a confirmed platform error on Meterlane's side and is not remediated within 48 hours, you may request a refund of the platform fee for that transaction.

To request a refund under the above, email us at support@meterlane.app within 14 days of the charge. Refunds are processed through the original payment method and may take 5–10 business days to appear.

If you downgrade to a lower plan, the new rate applies at the start of your next billing cycle. Downgrading may reduce your request allowance or disable certain features at the end of the current period.

If your account is suspended or terminated for violation of our Terms of Service, no refund will be issued for unused subscription time.

For refund requests or cancellation assistance, contact us at support@meterlane.app. We respond to all requests within 2 business days.